Privacy policy
How we collect, use and protect your personal information.
Last updated: 2026. This policy explains what JAYAATHAPAECOBRAND LLC collects, why, and what you can do about it.
Information we collect
We collect the information you give us when you place an order or contact us: name, email address, shipping and billing address, phone number, and the contents of your messages. We also collect limited technical information automatically through cookies and similar technologies (pages viewed, device and browser type, approximate location derived from IP address).
How we use your information
We use your information to process and ship your orders, provide customer support, prevent fraud, comply with our legal and accounting obligations, and — where you have opted in — send you marketing emails. You can unsubscribe from marketing emails at any time using the link in every email.
Payment card handling
Card details are transmitted over an encrypted (SSL/TLS) connection directly to our payment processor and are used for a one-time purchase. We do not store your full card number on our systems.
Sharing
We share information only with the service providers required to run the store — payment processing, shipping carriers, email delivery, analytics — and only to the extent they need it. We do not sell your personal information.
Children (COPPA)
This site is not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
Your rights
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, and to opt out of certain uses. To exercise any of these rights, email support@auravia-skincare.com. California residents may exercise their rights under the CCPA/CPRA at the same address.
Retention
We keep customer records for as long as needed to serve you and to meet legal requirements — typically 3 years after your last contact, and up to 10 years for invoicing and accounting records.
Contact
JAYAATHAPAECOBRAND LLC
5901 COUNTY ROAD 277 APT 2302, MELISSA, TX, 75454-3273
support@auravia-skincare.com · 1 (800) 850-4216
On every order, with no minimum and no conditions.
Unopened products can be returned within 30 days of delivery.
Visa, Mastercard, Apple Pay and Google Pay.
Email support@auravia-skincare.com · Monday to Saturday, 9am-7pm EST.